How Do I Register to Bid?
Click 'Login/Register' in the upper right corner of any page. In the pop-up, click 'Register here.' Fill out your First Name, Last Name, Email, and Phone. Check "I'm not a robot" and submit. You'll receive a verification email — check your spam if you don't see it. Click the link in the email, choose a password (8+ characters, with at least 1 uppercase, 1 lowercase, 1 number, 1 special character — no hashtag #), agree to Terms & Conditions, confirm you are 18+, and submit. You'll receive your Bidder# instantly.
How Do I Log In?
Click 'Login/Register' in the upper right corner. Enter your Bidder# or email address and your password, then click the green Login button. If you've forgotten your password, click 'Forgot Password?' to reset it.
How Do I View or Update My Profile?
Once logged in, click your Bidder# in the upper right corner and choose 'View Profile.' From there you can update your name, phone, addresses, password, payment methods, view all bids, invoices, and upload tax exemption certificates.
How Do I Update My Credit Card?
Log in and go to View Profile > Payment Methods tab > click the green "Add" button. Note: you cannot edit an existing card — you must ADD the new card.
How Do I Place My First Bid?
Enter an auction and click the 'Bid Now' button on any item. A popup will show the minimum next bid (pre-filled). You can enter a higher amount or set a Max Bid — the system will automatically bid for you up to that limit. Click 'Place Bid,' confirm on the next page, and you'll see your bid status. Green button = winning, Red = outbid, Blue = not yet bid.
Is Bidding Online Only?
Yes. All bidding takes place exclusively through our online platform. You must be registered and logged in to place bids.
What Is the Buyer's Premium?
20% on estate sales, 10% on real estate sales (unless otherwise noted). This compares favorably to many competing platforms that charge 20–25%.
Will I Get Outbid Notifications?
Yes. If you are outbid, an email notification is sent to the address you registered with. Be sure to whitelist our emails and check your spam/junk folder if you're not receiving them.
Does the Countdown Timer Update Automatically?
Yes. On closing day, each item shows a real-time countdown. You must be logged in to see the live countdown update.
Can I Inspect Items in Person?
Yes. Nearly every sale has a posted preview day for public inspection. See the individual sale for location, date, and time. Personal inspection is HIGHLY recommended — all items are sold as-is with no warranties.
Is Merchandise Condition Guaranteed?
No. This is a genuine auction. All items are sold as-is, where-is, with no warranties or guarantees. Attend preview day to inspect items before bidding.
Do You Ship Items?
No. eBIDLOCAL does not ship. However, most sales include a link to recommended third-party shippers. Contact a shipper BEFORE bidding to understand all costs. All shipping arrangements are directly between you and the shipper — eBIDLOCAL is not involved.
Will I Be Charged Sales Tax?
Yes, Virginia sales tax applies unless you are purchasing for resale. If so, upload your VA-ST-10 (in-state) or VA-ST-14 (out-of-state) tax exempt form to your profile BEFORE the sale closes. If not uploaded in time, tax will be charged automatically and you must apply for a refund directly with the state.
When Will My Credit Card Be Charged?
Once the entire auction closes, invoices are configured and cards are charged shortly thereafter.
When Will I Receive My Invoice?
Once your card is successfully charged, you'll receive your paid invoice by email with the pickup location, date, time, and a link to schedule your appointment.
What If I Placed a Bid in Error?
Email info@ebidlocal.com immediately with your Bidder#, Sale#, and Item# — BEFORE that item closes. We can only delete bids, not change or add them.
Is an Appointment Required for Pickup?
Absolutely. A pickup appointment is required. The link to book your slot is included in your invoice email. Bring your paid invoice to show at pickup.
What If I Can't Make Pickup?
Contact the person listed on the sale immediately. Items paid and not picked up are non-refundable and considered abandoned. If possible, send a friend or family member with a copy of your paid invoice. Chargebacks will result in permanent bidding revocation.
Do You Offer Refunds?
No. All sales are final. This is why preview day inspection is so important — inspect items before bidding.
What Happens If I Don't Pay?
Unpaid bidders will have their bidding privileges suspended. Please do not bid if you do not intend to pay and pick up.
